Correct Overcharge to Room

If a guest was overcharged for a previous night of their stay, the solution is to post and adjustment to the Room department code. 

 

  1. Retrieve the guest’s folio. 

  2. Click the Post Adjustment button.

  1. Select the Room department code.

  1. Enter the rate difference in the Amount box to the right.

Note:

If Room was overcharged for multiple nights the total amount can be posted at one time. 

In some cases this may cause tax calculations to be off by $.01.  In such cases, post a $.01 charge or adjustment for the affected tax depending on if it was short over over.

 

  1. Enter any necessary comments in the Reference and Voucher fields and click OK.
  2. The taxes that will be adjusted are displayed.
    • If the guest is tax exempt or if certain taxes are not applicable to be adjusted, they can be deselected at this point.

  3. Click OK to complete the adjustment.