How to reset Chorum user password

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1. Navigate to the GM functions module

2. Under the Security and Permissions menu, select Security Users

   

3. Find the user which password is being reset and click on the user, and select Reset Password at the top of the page

   

4. Type in a new password for the user and click OK

   

5. The user will be prompted to change their password upon login

If access to GM functions is unavailable:

• Chorum support can only reset a password for the Primary Contact listed for the property and only for their user.

• To request a password reset:

  • Fax the request on company letterhead to support

  • Sign the request and include the username of your account

  • If a ticket has not yet been opened for the reset, include the property code and best phone number for contact.

  • Emailed requests may also be accepted when sent from official company email.