Reset CloudPay Settlement Password

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1. Navigate to the Settlement module and login

2. From the CloudPay Settlement menu, select CloudPay Security

   

3. Find the user whose password is being reset and click on the user

4. Select the Reset Password button at the top of the page

   

5. Enter in a password for the user and select OK

   

6. The user will be required to change their password upon login

• Chorum support can only reset a settlement password for the Primary Contact listed for the property, and only for their user.

• To request a settlement password reset:

  • Please call or chat in to open a ticket for the reset

  • Fax the request on company letterhead to support.

  • Include the name, username, property code, ticket # and best contact phone number.

  • The fax must be signed, or it cannot be accepted.

• If no letterhead is available, an email requesting the reset from a company email may be sent instead