Guest Change Log

To follow this topic, you must have access to the Reservations module.

No other permissions are required.

As an added security and troubleshooting measure, Chorum tracks and logs a variety of activities tied to individual guest bookings. The purpose behind this function is to create a "paper trail," so to speak, of activities that may have modified the guest booking in some fashion, and verify who made the modification and when.

To access the guest change log, locate and access the desired guest booking. Then, in the upper Show ribbon, select the Change Log button to access the log.

The change log lists all activities from newest to oldest, and inputs relevant information in one of four columns: Action, Change, Timestamp, and User.

Column

Description

Action

This column describes the nature of the change. The following actions are tracked by the change log:

Booking Detail:

  • Cancelled
  • Checked In
  • Checked Out
  • Group Code
  • Hold Type
  • No Show
  • Override
  • Packages
  • Payment Due Date
  • Payment Type
  • Rate Amount
  • Rate Code
  • Reinstated
  • Reservation Created
  • Room Number
  • Room Type
  • Special Requests

Guest Info:

  • Address
  • City
  • Country
  • Email
  • First Name
  • Guest Opt-Out
  • Guest Opt-Out Reason
  • Last Name
  • Postal Code
  • State/Prov
  • Telephone

Profile Data:

  • Booker
  • Corporate Profile
  • Guest Profile
  • Other Name
  • Travel Agent Profile

Any action not listed is not tracked by the guest change log.

Change

If the logged action involved a "value" change (such as changing the guest's booked rate to a different rate, or changing the booked room number), this column lists the original value (and when it was set) followed by the new value.

Timestamp

Notes the exact time the action occurred, using the following format:

MM/DD/YYYY HH:MM:SS AM/PM

User

This notes the user who performed the logged action. In the event the action was performed by an interface such as the CRSClosed Central Reservations System: Computerized reservation software used to maintain hotel information, inventory, rates, and manage bookings through online mediums via various booking channels (GDS, IBE, OTA, etcetera)., the system will log the interface as the user instead.